Return & Refund Policy
At Jumper Tech, customer satisfaction remains a priority. To ensure a smooth experience, the following policy outlines the return and refund process, conditions, and exceptions for all product categories.
To help ensure the correct part is ordered, customers are encouraged to contact our team prior to purchase. Questions may be directed by phone at 428-880-1638 or via email at info@jumpertech.ca. Our team is happy to assist.
Return Process
Returns must be initiated by providing your email address, order number, part reference, and reason for return.
The return process can be started by filling out the products to return form
Return Conditions
- Return Authorization: Before any item is returned to our warehouse, return authorization must be obtained. Unauthorized returns will not be accepted.
- Return Window: Once authorization has been granted, parts must be returned within 7 days of receiving approval.
- Original Condition: Items must be returned in their original factory packaging and must arrive in new, unused condition to qualify for restocking.
- Packaging: It is recommended that items be packaged carefully to protect factory packaging, as damaged items may not be eligible for return.
Non-Returnable Items
- Electrical Components: Due to the sensitive nature of electrical parts (which may be subject to damage from static, heat, or improper installation), all electrical parts and components are non-returnable.
- Special Orders: Products that are specially ordered and not regularly stocked are not eligible for return.
- Used/Installed Items: Once an item has been installed or used, it is not returnable for a refund. However, it may be eligible for exchange under our warranty policy.
Shipping & Damaged Goods
- If damage is discovered upon delivery, it must be reported directly to the carrier (UPS, FedEx, USPS, or trucking company).
- All packaging materials should be retained as they may be required during the claims process.
- Jumper Tech is not responsible for damage incurred during transit.
Additional Notes
- Customers returning non-defective items will be responsible for return shipping costs.
- In the event of shipping overcharges, receipts should be provided so that reimbursement or adjustment can be considered.